Policies

Store Front

Policies & ways to purchase:

On-Line (QUICKEST AND EASIEST METHOD) Lana's Gift Collection uses a secure on-line server. When you are ready to check-out you will be prompted to fill out an order form. All information is safely encrypted and processed. It's a quick and simple step that should take no more than a moment or two. You will receive a confirmation Email shortly after Your order is received and processed.

Method of payment:

We accept the following:

Master Card Checks

Visa Money Orders

Discover Cashiers Check

American Express

All payments should be maid made in US funds only.

Orders paid by check will be held until funds have been cleared through the bank.

We do not divulge any confidential personal information about our customers. Any information given to us is held in the utmost of confidence.

Item Availability:

All items are subject to prior sale.

Shipping Charges:

Shipping and handling charges are not included in the pricing. Items are normally shipped via Priority Insured Mail, UPS unless other arrangement are made. New York residents are required by low to add 8.25% sales tax, or provide resale certificate.

Refunds:

The vast majority of our customers are delighted with their purchases, however, should You Decide to return your purchase for any reason, we will cheerfully issue you a full refund minus shipping charges, if all of the following conditions are met:

You must notify us by email with 48 hours of receipt of items.

Return must be postmarked no later than 5 days after notification of intent to return, using same or similar shipping method, insuring for full purchase value.

Item must be returned in the same original condition as received with no alterations or damage.

A full refund/credit will be issued within 7 days of receipt of the item.

Mail returns to:

Lana's Gift Collection

76-39 169 Street

Fresh Meadows, NY 11366